3% Off On UPI Payments

6 Months No Cost EMI From 16+ Bank Cards

Lifetime Symphony Support

Copy of FAQs - 18.1.23

Buying Symphony Online


How can I cancel my order?

You have the option to cancel your order before it is invoiced. To cancel the order, log into MY ACCOUNT>>MY ORDERS>>CANCEL ORDER and cancel the desired order. If the order has already been packed and/or dispatched, the cancellation option is not available.

When and Where will I receive my refund?

We will take 48 hours to process the refund once the shipment is picked up from your doorstep or cancellation is accepted. The refund amount will be credited to the original mode of payment used by you, it generally takes 3-4 working days. The said timelines is subject to differ or extension depending upon the  original mode of payment used by you.

How can I get refund for the EMI transaction?

In case of refund, though the amount is credited back to the customer's card, the EMI closure will happen only after customer communicates the same to the bank. Customer will need to specifically communicate to the banks its intent of EMI loan closure. Also if customer fails to communicate the same to bank, the interest amount that bank will keep levying will be borne by the customer. For closure or any other charges, if any which are levied by the customer's bank, will be borne by the customer.

Can I change the delivery address after placing an order?

Modification is not allowed once the order is confirmed. If you wish to make any changes to the order, you need to cancel the previous order and place a Fresh order with updated details.

How to track My Order?

An email and an SMS with the tracking number will be sent once the order has been dispatched from our warehouse within 24 hours from the order placed. You can also track your order from MY ACCOUNT >> TRACK MY ORDER.

What if my order is Delayed?

In case your order is delayed, you can call on our Customer support number 9510976161, Our Customer Support team will suggest the next course of action.

 

Shipping and Delivery


Would I be notified before delivery?

Yes. The customer will get call / sms from the call centre / courier party before the delivery.

Does Symphony provide delivery to my address?

Yes. All orders placed on shop.symphonylimited.com will be delivered at the address mentioned while placing the order. 

What is the estimated time for delivery?

All orders are shipped within 2-3 working days. The delivery make take 4-5 working days depending upon the delivery location.

Can I change the delivery address after placing the order?

Sorry you cannot change the delivery address once you place your order.

What are the shipping charges I have to pay?

At present we offer FREE SHIPPING on all the orders.

How do I connect in case my order didn’t deliver?

In such cases, customer can call the Customer support number 9510976161, Our Customer Support team will suggest the next course of action.

How Do I replace a product ordered on Symphony Website?

We offer 10 days hassle free replacements.Kindly create a replacement request from my orders tab in my account or call our customer care at 9510976161. 

Payment Process

 

Can I pay through online banking / Credit-Debit Card /Cash on Delivery / UPI?

Yes. Customer can pay through all listed options on the website 'shop.symphonylimited.com'

Will I get payment confirmation of Prepaid Order?

No. The customer will not get any confirmation from Symphony website. However, customers can follow their bank confirmation. However customer can view payment mode COD/Prepaid in my orders section of my account on symphony website.

Is EMI Option Available for Payment?

Yes.At present EMI option is available through the selected credit/debit cards   and Bajaj Finserv No Cost EMI. Customers can choose prepaid option while checkout and select the No Cost EMI on payment gateway page.

Promotions / Discounts & Offers

 

What is a discount coupon / discount voucher?

Discount coupon / voucher is a code of fixed amount or % of order amount. Customer will get stated discount while checkout by using this code.

What is a gift coupon / gift voucher?

Gift coupon / gift voucher is a code of fixed amount. Customer can use this coupon / voucher as payment mode.

How will I get to know about ongoing offers and promotions?

Customer can visit offers page on our website shop.symphonylimited.com, to know about the available offers. Alternatively you can get updates on recent offers by following us on our Facebook, Instagram , Twitter pages.

What to do in case my promo code isn’t applied?

In that case customer can contact our Live Chat on website, our Chat Bot / Agent will suggest next course of action.

Would I be notified before Delivery?

Yes. The customer will get call / sms from the call center / courier partner before the delivery.

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