Yes, Symphony geysers are designed to handle different levels of water hardness. With PUROPOD technology, they filter out harmful chemicals and sediments while conditioning hard water. This helps reduce scale buildup and protects your skin and hair.

Fill the tank completely with water before switching on the power. Once water flows from the hot water tap, close it and keep the inlet valve open. Then, turn on the power supply and use the SMARTBATH controller to set your preferences.

Do’s:

• Always keep the inlet valve open.
• To reduce scaling on the sensing pockets and tank, especially in hard water areas, periodically drain the water from the heater unit. Ensure this is done by an authorized technician or plumber.
• Have your water heater serviced annually by a Symphony-authorized service representative.
• Use genuine spare parts when replacements are necessary.
• Turn off the power supply and drain the water when the unit is not in use for extended periods to prevent scaling in the tank.
• If the power icon does not light up, do not attempt to start the unit by resetting the thermal cutout.
• Use high-quality AA batteries for the Symphony SMARTBATH to ensure better performance and longer life.

Don’ts:

• Safety devices such as the safety valve, temperature sensor, and thermal cut-out are factory-set and sensitive. Do not tamper with them, as this could be hazardous.
• Do not switch on the heater until it is completely filled with water.
• If you observe any operational abnormalities, immediately switch off the main power supply to the unit and contact the nearest customer care center.
• Never install a pressure reducer valve at the inlet.
• Do not tear the strainer mesh of the Symphony PUROPOD during cleaning. If it gets damaged, replace the cartridge.
• Do not hold the product’s power button for more than 5 seconds, as this will unpair the Symphony SMARTBATH and display an E4 error.

• The different errors serve as warnings against improper usage and warning against possible damage, and immediate rectification of these errors is recommended.
• E1 error is created due to possible Leakage current detection in the system. This can be rectified by restarting the unit If the product restarts and the “Call Technician” tune stops playing, it is not the product’s fault. If the E1 error persists after switching OFF and ON the main supply, please contact an authorized service provider.
• E2 error can be caused due to overheating, temperature sensor short circuit or open circuit.
• If an E2 error occurs, check that the water supply is ON and that the water heater is not running dry. If it is running dry, fill the water tank and restart the water heater after 30 minutes. If the E2 error still persists, contact an authorized service provider.
• E3 error is a sign of Battery Drain Indication, Replace the old batteries with fresh ones and restart the device. If E3 error still persists, contact the authorized service provider
• E4 error is a communication error between the Water heater and the Smart bath
• controller generally created when Symphony SMARTBATH is taken out of the product’s range, an E4 error will be displayed. Ensure you are within the working range of the product, or the controller gets unpaired. If E4 error still persists, contact the authorized service provider

• To ensure you receive the highest standard of service and maintain your warranty, always contact an Authorized Symphony Service center.
• Keep the inlet control valve open at all times.
• Never switch on the water heater without water in it, as this can damage the tank or heater.
• Inspect the condition of the metal flexible pipe at least once a year. If damaged, replace it with new pipes.
• Check the power supply cord for any damage. If damaged, replace it with an authentic supply cord.
• It is recommended to descale the water heater annually. If the water heater will not be used for an extended period: a. Unplug the power supply. b. Stop the inlet water supply. c. Unscrew the drain lever and lift it to remove water through the drain system provided in the MFV.
• When reusing the water heater: a. Ensure the drain lever is reset and screwed in. b. Open the inlet valve and fill the water heater until clean water flows from the outlet tap. c. Plug in the power supply to heat the water.
  
• Periodically check the MFV to ensure it is operating correctly. Operate the MFV regularly to remove salt deposits and verify it is not blocked.
• Check the safety valve every two months by opening and closing the test lever to ensure proper functioning.
• We recommend checking the anode rod annually. Once it is more than 60% used, replace it with a new one.

It is recommended to have your water heater serviced annually by a Symphony- authorized service representative to ensure optimal performance and longevity.

PUROPOD is a 9-layer water filtration cartridge that treats hard water, reducing hair fall and improving skin health.

The Symphony storage water geyser uses 2 KW of power. Typically, a geyser consumes about 1 to 2 units* of electricity per hour of operation, though actual consumption varies based on capacity, usage patterns, and efficiency.

Yes, Symphony offers comprehensive warranty coverage for their water heaters. The product includes a 2-year warranty, a 3-year warranty for the heating element, and a 7-year warranty for the tank.

Depending on the capacity and the temperature setting, Symphony geysers can heat water within 5–10 minutes, providing instant hot water for baths or kitchen use.

Yes, this electric geyser features thermal cut-off, ISI-certified components, and a shockproof design. This ensures safe operation for your family.

They come equipped with the PUROPOD, a 9-layer advanced water filtration cartridge that helps condition hard water before it enters the heating chamber.

A Hair Fall Control Geyser is a water heater designed to reduce the impact of hard water by softening it, helping minimise hair fall and dryness during bathing.

Yes, when water temperature is controlled and hard water is softened, geyser water can be safe and gentler for your hair.

Hair fall is often caused by hard water and excessive heat, not the water geyser itself. A hair fall control geyser helps reduce these effects.

Yes, softened and temperature-controlled geyser water is better for skin, helping reduce dryness and irritation caused by hard water.

Symphony water geysers are designed for high efficiency, safety and durability, with strong performance ratings suitable for Indian households.

Symphony is a trusted brand in water heaters and air cooling, known for innovative products like the Hair Fall Control Geyser with advanced filtration.

An instant water geyser with hard water filtration and precise temperature control is ideal for daily use, especially in areas with hard water.